Data Deletion
Last updated: 2026-08-15
You have the right to request deletion of the data BoostBirga has stored about you and your Instagram Business account. We support two paths: automatic via Facebook and manual via email. Section 3 below lists exactly what each path removes today, and Section 4 lists what is retained.
1. Automatic — Facebook Settings
- Open Facebook on web or mobile, go to Settings → Apps and Websites.
- Find BoostBirga in the list of connected apps.
- Click Remove. Facebook will send us an authenticated “data deletion request” signal.
- Within 30 days (typically minutes) we disconnect your Instagram Business account and permanently erase its stored access token, and delete every stored inbound DM and comment event tied to that account. See Section 3 for the full scope.
- Facebook shows you a confirmation code once our callback responds. To check on a request yourself, contact Telegram support with that code.
2. Manual — email request
If you cannot use the Facebook flow (for example, you signed in with Google and never connected an Instagram account), email us at Telegram support from the address registered on your account. Subject line: “Delete my BoostBirga data”. We respond within 7 days and complete the deletion within 30 days, GDPR-compliant.
3. What gets deleted
We support two different deletion actions today, and they cover different data:
- Disconnecting Instagram (Section 1’s Facebook flow, or a support-requested Instagram disconnect under Section 2): your connected Instagram Business account is disconnected and its encrypted access token is permanently erased — we can no longer read or send messages on your behalf — and all inbound DM events and comments stored for that Instagram account are deleted.
- Deleting your BoostBirga account (in-app Profile → Delete account, or an explicit request to support): your account identity (display name, avatar, Instagram username, and sign-in identifiers) is stripped and the account is deactivated so it can never sign in again; any connected Instagram account is disconnected and its token erased as above; all active sessions are ended immediately.
4. What is retained today
Neither path above currently deletes the following — this is a known gap we are closing in a future update, not a hidden design choice:
- Automation rules, workflow graphs, and uploaded media (images/video/voice clips) you created — these are removed only when you delete the individual items yourself.
- Inbound DM events and comments are only deleted when you disconnect Instagram (see Section 3) — deleting your BoostBirga account alone does not purge them today.
- Aggregated, anonymised usage counters (e.g. “total messages sent across all tenants this month”) — these carry no identity information and are never deleted.
- Database backups made before your deletion request, for up to 14 days on our server (see Section 3 of the Privacy Policy).
- Web server access logs (IP address, request path) — 7 days, for security incident investigation.
Want anything above removed sooner? Email Telegram support and we will remove it by hand.
5. Effect
Once your Instagram account is disconnected, your automation rules stop firing immediately — there is no valid access token left to send with. You can reconnect later, but deleted DM/comment history will not be recoverable.